Return & Refunds

At Melika Trails, we aim to ensure your complete satisfaction with every purchase. If you are not fully satisfied with your order, please review the following return and refund terms:

1. Eligibility for Returns
We accept returns only if the item you received is:

• Incorrect

• Damaged

• Defective

To be eligible, the product must be unused, in its original packaging, and reported within 3 days of delivery.

2. How to Request a Return
To initiate a return, contact us at [email protected] with:

• Your full name

• Order number

• A description of the issue

• Clear photos of the item (if damaged or incorrect)

Our team will verify the issue and guide you through the return process.

3. Non-Returnable Items
We do not accept returns for:

• Items damaged due to misuse or mishandling

• Products without original packaging

• Items returned after the 3-day window

• Change-of-mind purchases

4. Return Process
If your return is approved, you will be instructed to return the item to a specified address. Return shipping costs are the responsibility of the customer unless the item was delivered incorrectly or arrived damaged.

5. Refunds
Since we operate on a Cash on Delivery basis, refunds will be processed as follows:

• You will be offered  a replacement item   for future purchases.

• No cash refunds are issued.

• Refunds will be processed within 7 business days of receiving the returned item.

6. Exchanges
We only replace items if they are defective or damaged. To request an exchange, follow the return procedure above.

Contact Us
If you have any questions about our Returns & Refund Policy, reach out to us at [email protected].